Tate Hill
IT Professional
Over 5 years of diverse IT experience, I serve as a dedicated Healthcare IT professional in my full-time role, excelling in infrastructure, software, and customer service. In addition to this, I contribute as a volunteer Technical Consultant in the museum sector, bringing a unique perspective to the intersection of culture and technology.
Adaptable and swift in mastering new systems, I ensure optimal performance, minimal downtime, and an enhanced user experience in both healthcare and cultural institutions. My dual expertise makes me a valuable contributor to a variety of IT initiatives in different sectors.
Experience
Mater Health
System Administrator - Digital Health Systems
Brisbane, QLD, Australia
December 2021 - Present
Responsibilities:
- Manage the administration and optimisation of Digital Health Systems, ensuring seamless operations in a healthcare environment
- Conduct system upgrades, implementing crucial updates to enhance performance and security
- Collaborate with cross-functional teams to troubleshoot and resolve infrastructure issues, ensuring minimal disruptions to healthcare services
- Play a key role in the deployment and maintenance of clinical applications, contributing to the efficiency of healthcare workflows
Experience:
- Work as a team in the administration of Digital Health Systems, gaining expertise in healthcare technology management
- Successfully execute system upgrades, ensuring the integration of the latest advancements in the digital health landscape
- Collaborated with healthcare professionals and IT teams, contributing to a holistic understanding of the intersection between technology and patient care in a clinical setting
Mater Health
Senior Digital Infrastructure Specialist
Brisbane, QLD, Australia
August 2022 - February 2023
Responsibilities:
- Collaborated within a team to manage critical digital infrastructure components, including vSphere, Isilon Storage, and Citrix
- Contributed to Azure integration efforts and played a role in vendor collaboration for hardware replacements in enterprise server gear
- Facilitated system upgrades, ensuring the smooth evolution of the digital infrastructure
- Provided active support to the team, optimising performance and efficiency in the dynamic 6-month contract role
Experience:
- Worked hands-on with vSphere, Isilon Storage, and Citrix, contributing to the seamless management of digital infrastructure
- Participated in Azure integration initiatives, gaining exposure to cloud integration practices
- Collaborated with vendors on hardware replacement projects for enterprise server gear, ensuring continuity and efficiency in system operations
Mater Health
Multi-factor Authentication and Exchange Online Project
Brisbane, QLD, Australia
September 2021 - December 2021
Responsibilities:
- Migrate users from Exchange On Prem to Exchange Online
- Assist users with setting up Multi-factor Authentication prior to the enforcement of policies
- Troubleshoot any problems related to the EXO/MFA migration
- Work with vendors and consultants on changes and report back to the project manager with updates
Experience:
- Understanding of Azure Active Directory and Exchange Online
- Understanding of common cyber security attacks and how to work to prevent them
- Working with executive staff to address concerns surrounding how the changes may affect the business
Mater Health
Application Support Officer
June 2021 - September 2021
Responsibilities:
- Investigate, troubleshoot and escalate infrastructure faults impacting applications
- Work with both clinical, and business clients to ensure smooth operations
- Troubleshoot and resolve application faults in a timely manner
- Complete morning checks in various systems to ensure there is no performance degradation
Experience:
- Exposure to Pathology and Radiology applications and workflows
- Working with both the clinical and technical sides of health applications
- Automated monitoring of systems and key application functions
Mater Health
Client Services Officer
September 2020 - June 2021
Responsibilities:
- Respond to incidents and requests logged by clients
- Work with various teams within the Information Technology department to escalate and resolve incidents
- Action access requests to various systems for end users
- Assist with merging of the Mater Statewide Service Desk
Experience:
- Powershell scripting, utilised to automate various day to day functions
- Utilisiation of the ITIL Framework
Mater Health
IT Support Officer
September 2019 - September 2020
Responsibilities:
- Log and respond to support requests via phone, email and online chat
- Complete PC deployments and replacements
- Action basic networking and systems requests, escalating where required
Experience:
- Citrix Virtual Desktop and Application deployment
- Active Directory management of users, computers and security groups
- Management of IT assets
Medical-Objects Pty Ltd.
Level 2 Helpdesk Technician
June 2018 - September 2019
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Responsibilities:
- Troubleshoot and action escalated tickets from level 1 technicians
- Complete server monitoring checks to ensure all services functional
- Participate in after hours work and on-call arrangements
- Update tickets, and all involved parties on the progress
Experience:
- HL7 troubleshooting
- Experience dealing with enterprise customers
- Completing and testing basic HL7 integration
Medical-Objects Pty Ltd.
Level 1 Helpdesk Technician
February 2018 - June 2018
Responsibilities:
- Complete software installations remotely
- Train customers on software usage remotely
- Create, monitor and update tickets, ensuring all involved parties are kept updated
- Escalate tickets where appropriate
Experience:
- HL7 exposure
- Experience dealing with medical professionals
- Opportunity for professional development
Mater Health
Information Systems Assistant
Rockhampton, QLD, Australia
September 2017 - January 2018
Responsibilities:
- Backup and wipe data on computers which have reached end of life
- Imaging of computers to be deployed
- Deploying computers
- Basic computer troubleshooting
Experience:
- Great job in a reputable company
- Working on mass PC deployments
- Exposure to asset management
Volunteering
Rockhampton and District Historical Society Inc.
Information Technology
Rockhampton, QLD, Australia
September 2019 - Present
I contribute to the modernisation of Rockhampton and District Historical Society's operations through strategic IT initiatives.
• Orchestrated end-to-end setup of IT infrastructure, including network, servers, and software integration, enabling seamless digital operations.
• Manage software packages, Active Directory, and Exchange Online to optimise communication and resource allocation.
• Implemented Azure based solutions, enhancing data security and enabling collaborative efforts.
• Developed a robust backup strategy to safeguard critical digital assets against potential data loss.
• Collaborate effectively with fellow volunteers, aligning IT goals with the society's requirements.
• Manage the society's digital presence through their website and various social media platforms.
Education
2017Certificate II in Skills for Workplace and Vocational Pathways
2017Certificate II in Business
2017Rockhampton State High School - Year 12
Queensland Certificate of Education2019Certificate III in Information, Digital Media and Technology
My skills
- Extensive ability to troubleshoot both software and hardware faults
- Extensive knowledge of Windows, Mac and Linux Operating Systems
- Ability to update and manage IT Service Requests and Incidents
- Knowledge of programming practices
- Ability to program in Python, Powershell and node.js
- Knowledge and understanding of the Health Level Seven (HL7) standards
- Excellent customer service skills
- Citrix Virtual Desktop and Application Publishing
- Current Open Class C Drivers License